How can I request a study back-up recovery?

Upon inquiry and in emergency situations, we can restore a back-up of a study. Doing this might lead to additional fees in certain cases.

To request a back-up recovery, please contact support@castoredc.com and include the following details:

• Reason the back-up should be made
• The title of the study
• The closest date and time point that the recovery should date back to 

Please note that any changes made in the study after the indicated date and time will be lost.